1. Shipping Options
We offer the following shipping options to suit your needs:
- Standard Shipping: Affordable and reliable for most orders.
- Express Shipping: Get your order faster with priority processing.
- International Shipping: Available for select countries.
2. Supported Shipping Zones
We currently ship to:
- Canada: All provinces and territories.
- United States: All 50 states.
- International: Select countries in Europe, Asia, and Oceania.
If your location isn’t listed at checkout, please contact us to see if we can accommodate your order.
3. Shipping Costs
- Shipping costs for all orders are calculated dynamically based on:
- The destination of the shipment.
- The shipping method chosen at checkout (e.g., UPS Ground, UPS Express).
Customers will see the exact shipping cost at checkout after entering their shipping address. This ensures transparency and fairness based on actual delivery costs
Note: Duties and taxes for international orders are the responsibility of the customer and may vary by country.
4. Order Processing and Delivery Times
- Processing Time: Orders are processed within 1–3 business days.
- Estimated Delivery Times:
- Canada: 3–7 business days (Standard), 1–3 business days (Express).
- United States: 5–10 business days (Standard), 2–5 business days (Express).
- International: 7–21 business days (varies by location).
During peak seasons or special promotions, processing times may be slightly delayed.
5. Returns, Exchanges, and Damages
We want you to be 100% satisfied with your purchase!
- Returns: Initiate within 30 days of receipt. Items must be unworn, unwashed, and in original condition with tags.
- Exchanges: If you need a different size or color, contact us for an exchange.
- Damaged or Defective Items: If your item arrives damaged, email us within 7 days with photos of the damage.
- Lost Packages: If your package is lost in transit, please contact us to assist with filing a claim.
For returns or exchanges, visit our Returns Policy page or email us at [Insert Email Address].
Payment Information
1. Payment Options
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express.
- PayPal: Secure and convenient.
- Apple Pay & Google Pay: Fast checkout options for mobile users.
2. Payment Requirements
- All payments must be made in Canadian Dollars (CAD).
- Payment is required in full at checkout.
3. Secure Payment Processing
We prioritize your security. All transactions are processed using encrypted payment gateways to ensure your information is safe and protected.
4. FAQ – Payment
- Q: When will I be charged?
A: Your payment will be processed immediately upon checkout. - Q: Can I use multiple payment methods?
A: At this time, we only accept one payment method per transaction. - Q: Why was my payment declined?
A: Double-check your card details and ensure your billing address matches your bank's records. If the issue persists, contact your payment provider or reach out to us for assistance.
Contact Us
If you have any questions about shipping, payments, or your order, we’re here to help.
- Email: deadstoreapparel@gmail.com
